Incidents happen: How MSPs can take control in an incident & deliver client value
About the Security Event
Incident response can define the relationship between an MSP and its clients, especially when pressure is high and expectations are higher. This webinar focuses on how MSPs can take control during cyber incidents by balancing technical response with clear communication and decisive leadership. Drawing from real world incident response experience, the session highlights what matters most from the first alert through recovery.
The discussion covers practical approaches to minimizing disruption through effective detection, containment and escalation, along with guidance on communicating clearly and empathetically during critical moments. Attendees will also gain insight into when to involve specialized incident response partners and how to build stronger operational resilience before the next incident occurs.